We gladly accept returns if you are not happy with your product. Simply send the items back to, The Hive, 212 E Crossroads Blvd PMB # 170, Saratoga Springs, UT 84045, and fill out the return form found here and place it in your package. You have 14 days to exchange or return your item(s).  The Hive is not responsible for return shipping costs and original shipping cost will not be refunded.  Returns will be processed 7-10 days after items are received. All items must be returned in their original packaging with tags attached. Refunds will be issued in the original form of payment and will take approximately 5-7 business days to show in your account.  Returns received after the 14 days will be issued as store credit.


Shoes must be unworn and returned in the proper packaging. If returned without a box only a partial refund will be given. If worn, the item(s) will not be refunded and will be sent back. 

Sale/Last Chance

All sale items are final sale. No exceptions.  This includes markdowns and promotion codes on Sale/Last Chance items.


Unfortunately, The Hive is unable to accept returns on jewelry, socks, slippers, scarves, and hats.  

Flash Sale Items

All Flash Sale items are FINAL SALE, no exceptions.  Also, Flash Sale coupon code items are FINAL SALE, no exceptions.  Example, 50% off everything for a few hours only. 


Discounts can not be used on previous orders.  

Please email if you have any questions or concerns regarding the return policy or process.

Pop Up Shops

All products purchased at Pop Up Shops are FINAL SALE.  No refunds or exchanges are allowed.